Our sales office is open Monday . Friday from 9AM to 4:30 Central
Standard Time (Excluding Holidays).
You are welcome to place your order by using any of the
You may place an order to us at anytime on our secure Web Site at
To order by phone: Please call 620-394-2250 between
the hours of 9AM to 4:30PM Central Standard Time (CST). If our office
is closed, you are welcome to leave your order on the answering
To order by Fax: You may fax your order to
620-394-2818 anytime. Please fill out our
E-mail/Fax Order Form (Adobe PDF
E-mail/Fax Order Form (Microsoft Word
format) when faxing us an order.
To order by e-mail: Please e-mail your order to
Please print and fill out our E-mail/Fax Order Form (Adobe PDF
format) or E-mail/Fax Order
Form (Microsoft Word format) when e-mailing us an order. Because
e-mail is not a secure transmission method, we do not recommend sending
credit card information by e-mail. For credit card orders, we suggest
that you use our secure web site to place your order. Credit card
orders can also be made by telephone or fax.
Remember that telephone, fax and e-mail orders take slightly longer
to process than Web orders.
We accept Visa, Mastercard, Discover Card, Check, and Money orders.
There is an additional charge for C.O.D. orders. C.O.D. orders must
be pre-approved with Flinthills Aromatherapy, Inc. before the order
is placed. If sending a personal check, orders can not be sent until
the check has cleared your bank. This is usually a 5-10 day waiting
Checks returned because of insufficient funds will be assessed a
$30.00 Service charge and the total amount due will be required
immediately by wire transfer. Bad checks and slow payment may
result in future shipments being shipped C.O.D.
Kansas retailers MUST furnish a State Sales Tax Exemption Certificate
or sales tax will be billed until the certificate is received. If
the first order is taken over the phone, a certificate signed by the
owner must be in our office before the second order is sent. All
items sold for personal use must be taxed, even when the individual
has a sales tax number on file with us.
SHIPPING & FREIGHT
POLICY: Orders received and approved BEFORE 1:00 PM
Central Standard Time (CST) will normally ship the same day. Orders
received AFTER 1:00 PM will be shipped the following business day.
If an item is temporarily out of stock and cannot be shipped in 5-7
days you will be notified. Orders for shipping within the United
States will normally be shipped UPS or through the U.S. Postal
Service. We reserve the right to ship large orders via common carrier
as needed. Shipping for orders outside the United States will be
calculated at actual cost. Additional Customs fees may apply to
shipments sent outside the Continental United States. ORDERS WILL
NOT BE SHIPPED ON FRIDAY IN MOST CASES DUE TO THE POSSIBILITY OF
TEMPERATURE EXTREMES. The minimum shipping Charge is $5.00.
Flinthills Aromatherapy's product damage on arrival (DOA) policy does
not cover any physical damage that your product may incur in transit.
If you receive a product that is damaged in transit, follow this
All damaged shipments received via United Parcel Service (UPS) should
be noted with UPS, then refused and returned to Flinthills
Aromatherapy, Inc.for freight claim processing. All damages should
be clearly noted on the delivery receipt.
All damaged shipments received via truck and air carriers must be
accepted with all damages clearly noted on the bill of lading. You
ust then place a claim with the carrier within 10 calendar days of
receipt of goods. Damage claims are the responsibility of the
consignee. The shipping cartons, packing, and contents should be
retained in the same condition as received. Notify Flinthills
Aromatherapy, Inc. as soon as possible.
Upon receipt of merchandise, you have three (3) business days to
inform Flinthills Aromatherapy, Inc. of any discrepancies, damages
or problems. Please Check Shipments promptly.
You must have a Return Authorization number (RA#) before returning
any merchandise to Flinthills Aromatherapy, Inc. Call us directly
for your RA# and have the follow information ready when you call:
Company telephone number
Description of the problem
There will be NO CASH REFUNDS after ten(10) days. (See #9) A 20%
restocking fee will be charged on all returned or refused products.
Defective products can be returned for REPLACEMENT ONLY. Defective
products MUST be in the original package with all the original packing
- The RETURN AUTHORIZATION NUMBER must be on the shipping label.
All returns must be shipped freight prepaid. Products returned
collect or without a Return Authorization number or not approved for
return will be refused.
Return Authorization Numbers are good for fourteen (14) days only.
Any products returned after the expiration date will be refused.
When you have a product that you would like to exchange for another,
you must follow these policies within 60 days:
- Your account must be current and in good standing.
You must obtain a Return Authorization Number from Flinthills
Product must be unopened and in perfect selling condition with nothing
removed or added (no stickers or labels).
- Product must be returned freight prepaid.
No cash refund, credit is food for future purchases or exchanges only.
Due to market fluctuations, prices are subject to change without
notice. Visit our Web site for the most current prices. All prices
and policies are subject to change without notice. Flinthills
Aromatherapy, Inc is not responsible for typographical errors.
Flinthills Aromatherapy, Inc is committed to protecting personal
information and the privacy of individuals who visit or use our website.
We do not share, sell, rent, or lease personal or financial information
about our customers with any other person or business unless required by
law to do so. We do collect, retain, and use information about our
customers that we believe will help us provide better products and services
to them and the balance of our customer base. By communicating with our
offices electronically, you are granting permission to continue to
communicate via the information provided until you specify otherwise.